Conversational access
Users can ask questions naturally instead of navigating a complex information hierarchy.
PWAN — EHA AI Chatbot
A conversational AI experience that helps people reach civic and legal guidance more directly through a simple web interface.
ClientPartners West Africa Nigeria (PWAN)
Year2026
DeliverableAI Chatbot
IndustryCivic & Legal Access
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The context
Partners West Africa Nigeria needed a digital experience that could make guidance easier to access while keeping the interaction understandable for everyday users.
The problem
Important civic and legal information is often difficult to navigate when users do not know the right terminology, page or document to search.
What we changed
We designed and built an AI-assisted chatbot experience around conversational access, clear prompts and user-friendly guidance flows.
Lower friction
Guidance is surfaced through a familiar chat experience.
Trust-aware experience
The interface is framed around useful guidance rather than pretending to replace professional advice.
The impact
Users get a simpler route into relevant guidance without needing to understand the structure of the underlying information first.
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